Website design matters.

Website FAQs

Webdesign Matters provide all the services you might need for anything related to your website. This includes free, unlimited e-mails and phone support forever (not just 8 hours per year, like some!). We design, implement and maintain websites, including updates.

Support is available 7 days a week, 365 days a year. We have to provide this as the Internet does not take days or weekends off! You can contact us by phone between 6:00am and 7:30pm but if it is urgent then call us at any time. e-Mail support is available 24/7 and usually we respond within 1 hour.

Call us 6:00am to 4:30pm Monday to Friday on (027) 465 8188. You can call us on weekends too but the hours may be variable – keep trying!

Yes, we fully support any customisation work we do. Website modifications done by yourself or others is not covered for free but we will work to fix problems if they occur.

All our work is covered by our guarantee. Factors outside our control, such as Internet failures and ISP problems, cannot be considered our responsibility. Also not covered are issues arising from ever changing web standards, programming languages and the bugs and quirks that browsers can introduce.

Our servers are in New Zealand with the data centre located in Auckland. This is  highly preferable for NZ websites as it is much faster and it’s all looked after by New Zealanders. Backups are done daily and retained for 30 days so your website data is safe and can be recovered if your website is ever damaged or deleted.

Every website is different and so we normally work to price estimates and sometimes quotes. Depending on the functionality, size and many other factors, prices can range from around $500 to well over $10,000 (+GST). Contact us for a price estimate!

Normally a website can be up and running in less than a month. If we can be provided with photos, graphics and text then it might take just 7-10 days. If we need to source and produce everything ourselves then it will take longer (and cost more too!).

Please contact us for more information about our services.

FAQs about our website design service.